Help centre
How can we help?
Short pages, one job each, with the exact buttons to press. Written for people who know ski racing and have never used Race Bureau.
Start with the tutorial
Your first event
A guided tutorial from creating the event to archiving it, step by step.
Open the tutorialBrowse by section
- Start hereWhat Race Bureau is, who does what, how to get your account going, and how the workspace is laid out.8 pages
- Set upEverything you fill in before entries open: event info, parameters, run sheet, notice and invitations.11 pages
- CrewVolunteers, coaches and the people who make race day work.13 pages
- EntriesGetting competitors in: by email, from the FIS list, from a file or through a public entry form.27 pages
- Bibs & start listsThe draw, seeding, start lists and the documents the TD needs.10 pages
- Race dayThe pre-race checklist, activating the event and going live.4 pages
- Timing DeskThe desk, its traffic light, timing devices, hand times and run 2.21 pages
- Results & publishReleasing results, the protest window, the timing report, the penalty and the FIS file.11 pages
- MembersYour club roster, joining and renewing, families and member emails.10 pages
- MoneyClub payments, the pay page, refunds, the coach pay sheet and Xero.11 pages
- Race RelayThe phone app for everyone on the hill: coaches, parents, volunteers, timers and TDs.28 pages
- Live surfaces & public pagesLive display, public live, phone live, the live draw wall and your club's public pages.10 pages
- Technical DelegateThe TD's door, dashboard, checklist, documents and reports.18 pages
- SettingsYou, your club, users and access levels, workspace, race day, entries, money and help.25 pages
- Rules & how we calculateDraw and seeding, the penalty, the timing report, release windows and what is never changed automatically.7 pages
- HelpFAQ, troubleshooting, glossary, what's new, request support and product ideas.7 pages